Terms & Conditions
By your use of the Services you agree to these Terms and Conditions, and you certify that you are 18 years old or older and are able and competent to give DEADBY5AM rights as detailed in these Terms and Conditions and to comply with these Terms and Conditions. The Services are not intended for individuals under the age of 18.
Pricing and Payment
The price for all goods will be as quoted on the Services. The prices displayed on the Services are quoted in U.S. dollars. Prices and availability information are subject to change without notice. Prices do not include sales tax, where applicable, or delivery costs, both of which you agree to pay upon ordering.
Shipping and Returns/Exchanges
For domestic orders, please allow at least 10-15 business days for order processing and production. For international orders, please allow at least 10-15 business days for order processing and production.
To protect our customers, DEADBY5AM is unable to change/intercept the shipping address of a package to alter its delivery, and DEADBY5AM will only ship to the address provided at checkout, which must match the billing address. However, you can schedule a pick up at a UPS location or reschedule a delivery date via the UPS My Choice service.
Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.
We are unable to combine shipping on multiple orders.
Lost or Stolen Package
As noted above,DEADBY5AM is not responsible for any lost or stolen shipments. However, if your package does not arrive, please contact DEADBY5AM@gmail.com to initiate a UPS Claim.
For your convenience, DEADBY5AM offers our customers the option to return certain products within 30 days of purchase. Certain products are non-returnable “Final Sale Items” include sale items, hats, underwear, socks, swimwear, gloves, collaborative releases, and other items listed as not returnable. IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
Any DEADBY5AM product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. For any factory flaws (i.e. broken strap, torn heel tab or loose stitching after a few wears) please contact the manufacturer directly to open a damaged product claim. DEADBY5AM does not accept any worn or damaged products as returns. For returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 restocking fee. Original shipping cost will not be reimbursed. A shipping label will be generated upon request of a return or exchange. Store credit is not transferable to our brick and mortar DEADBY5AM locations.